Disclaimer

Last updated: 9/02/2026

Doormot (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use the Doormot app or website.

By using Doormot, you agree to the practices described in this policy.

1. Information We Collect

We collect only what we need to provide our services.

a. Information You Provide

Phone number and/or email address
Name and profile details
Delivery or pickup location
Payment-related information (processed securely by our payment partners)
Communications with our support team

b. Information Collected Automatically

Device information (device type, OS, app version)
Location data (with your permission)
Usage data (pages viewed, actions taken)
Log and diagnostic data

c. Information from Third Parties

Payment confirmation from payment providers
Verification data from trusted KYC providers (where applicable)

2. How We Use Your Information

We use your information to:

Create and manage your Doormot account
Enable group buying, payments, and order fulfillment
Show relevant group buys near you
Process payments and refunds securely
Send important notifications (orders, pickups, reminders)
Improve app performance and user experience
Prevent fraud and ensure platform safety

We do not sell your personal data.

3. Location Information

We use your location to:

Show group buys near you
Assign pickup points and agents
Improve delivery accuracy

You can disable location access at any time, but some features may not work properly.

4. Payments & Financial Data

Doormot does not store your card details
All payments are processed through secure, compliant third-party payment providers
Funds for group buys are held in escrow until completion or refunded if the group fails

5. Sharing of Information

We only share your data when necessary:

With suppliers and Doormot Agents (order fulfillment only)
With logistics partners (delivery or pickup)
With payment and verification providers
When required by law or regulatory authorities

All partners are required to protect your data.

6. Data Retention

We retain your information only as long as necessary to:

Provide our services
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

You may request deletion of your account, subject to legal requirements.

7. Your Rights

You have the right to:

Access your personal information
Update or correct your information
Request account deletion
Control notification preferences

You can do most of this directly in the app.

8. Security

We take security seriously and use:

Encryption
Secure servers
Access controls
Fraud monitoring

However, no system is 100% secure. We continuously improve our safeguards.

9. Children’s Privacy

Doormot is not intended for users under the age of 18.
We do not knowingly collect data from minors.

10. Third-Party Links

Our app or website may contain links to third-party services.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted in the app and on our website.

Continued use of Doormot means you accept the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: [[email protected]]
Website: https://www.doormot.com